Hobby And Leisure - The Internet Department Store
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Faulty Goods and Problems

We're very sorry if you've received an item which when you came to use it did not work.

If this has spoiled your day, we can only apologise. We don't intentionally send out faulty items, and neither do our suppliers deliberately send us items that don't work.

In many cases, we can resolve problems quickly by simply exchanging a faulty component (e.g. a controller, a motor, a loco on a train set, a faulty slot car etc etc). In many other cases, we can quickly and easily repair (or have repaired) to new condition many of the items that we supply.

Please contact us by email at sales@hobbyandleisure.com with a brief outline of the problem and we will get back to you.  If it's Christmas or Easter, we do not check emails on the day itself, but do on Boxing Day etc.  Please avoid using emotive terms, and keep to the facts of the problem so that we can resolve it as quickly as possible.  Please note that you will always get a quicker response by email than telephone during holiday periods, as we answer emails even when our lines are closed.

Above all, we are happy to help with genuine problems - please just email us and keep the message to the problem. We don't need to know about children crying or that the entire Christmas / Easter / Birthday was ruined because one item didn't work. BUT we will try our best to sort it out for you.
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